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FAQ

"I just placed my order. How long will it take to arrive?"
 
Typical production time is between 7 and 10 days. We tend to be faster, but this is our normal time. Certain peak seasons and Holiday periods can increase production time. Also, on occasion, some orders just take longer due to circumstances beyond our control. We suggest contacting our Customer Support Team if your product does not arrive 12 days after you placed the order. Also, if you purchase a Proof with your order, this can increase production time by a day or two.
 
"Do you accept returns?"
 
Because most of our products are personalized, and all of our products are made to order, we do not accept returns. The only instances where we will accept a returned product is when we made an error, or if your product has a manufacturing defect. See our RETURNS page for more details.
 
"Do you sell genuine OtterBox® products?"
 
ABSOLUTELY! ALL of our OtterBox® products are purchased from US-based Authorized OtterBox® Distributors. These are the same distributors that are selling to the National Chains such as AT&T, Verizon, Best Buy etc. When you buy from Bubblegum Basics you are going to receive a REAL OtterBox® product.
 
"Can I call in my order?"
 
Unfortunately not. Because Bubblegum Basics is PCI Compliant, we are not able to accept to accept payment information over the phone. However, if you need extra help in the ordering process please give us a call and we will be happy to help!
 
"Where will my product ship from?"
 
Bubblegum Basics is located in, and ships out of, Lakeway, TX.
 
"Do you offer any In-plant Rush services or expedited shipping?"
 
At this time we do not. However we will be offering both services in the very near future!
 
 

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