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Store Policies

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bubblegum Basics relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

PRODUCTION TIME 

All of Bubblegum Basics products are made-to-order products, personalized to your exact specifications.  Because of this, we have a stated production time of between 7 and 10 business days (this does not include weekends).  We tend to be faster, but this is our normal time. This production time does not include shipping time.  When ordering, please take into consideration our production time and the time it will take for shipping if you are ordering for a birthday or special event.  NOTE: Due to the special printing process used on our OtterBox® and Melamine products, production time can be up to 2 weeks. 

Certain peak seasons and Holiday periods can increase production time. Also, on occasion, some orders just take longer due to circumstances beyond our control. We suggest contacting our Customer Support Team if your product does not arrive 12 days after you placed the order. Also, if you purchase a Proof with your order, this can increase production time by a day or two. 

Our Holidays include the following:

  • President’s DaySpring Break - TBD every year
  • Memorial Day
  • July 4th
  • Labor Day
  • Wednesday before Thanksgiving Day
  • Thanksgiving Day through the following Monday every year
  • December 23 through January 4th every year

 

SHIPPING 

Bubblegum Basics uses a variety of shippers to ship your order.  The vast majority of orders will be shipped out using USPS or FedEX, but UPS may also be used.  Bubblegum Basics provides two different levels of shipping options:  Standard and Expedited.  

  • STANDARD:  Standard shipping will generally take between 3-5 days to arrive.  Most commonly we will use  USPS First Class Mail, but FedEX Ground may also be used.  
  • EXPEDITED:  Expedited Shipping will generally take 2-3 days to arrive.  Common services include USPS Priority mail, USPS Express Mail and FedEx 2-day Air.  

IMPORTANT:  Please note that Bubblegum Basics is NOT responsible for lost packages unless Insurance is purchased.  Insurance is usually less than $1.  We recommend the adding of Shipping insurance to your order.

 

RETURNS

Because all of our products are personalized and designed just for you, products cannot be changed, cancelled or refunded after the order has been submitted and payment received.  Please make sure before you place your order that you are happy with the customization options you have chosen and the product you are purchasing.  We only accept returns if: 

  1. A product has a manufacturing defect, in which case we will accept a return for 90 days from the date of receipt. 
  2. A mistake that we make resulting in the shipment of an incorrect product to you.  In these cases, we will accept a return for 30 days from the date of receipt.  

Defective and mistake products will be replaced with the product as originally ordered and cannot be refunded or exchanged for another product. 

If you need to return a product, please contact Customer Support to get a RMA, or Return Merchandise Authorization, number.  

 

COLOR VARIATIONS

Please be aware that colors can vary in personalized printing and color variations do happen.  Due to monitor calibration, the exact color you see on your monitor might NOT be the exact color that is printed on your product.  Two products printed with the same color, but printed at different times or with different printers, might have a slight color variation.  Products that are printed on different material may also have a slight color variation.  

This should NOT be viewed as a mistake or defect and unless there is  a significant color variance, a product may not be returned due to slight color variation.  Please be aware of this before purchasing.

 

COPYRIGHT AND TRADEMARK 

This website and its content is copyright of Bubblegum Basics LLC © Bubblegum Basics 2012. All rights reserved.  Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge www.bubblegumbasics.com as the source of the material
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

iPad, iPod Touch and iPhone are registered trademarks of Apple Inc.  The OtterBox Commuter and Defender are registered trademarks of OtterBox. 

 

PRIVACY POLICY

Bubblegum Basics takes the privacy of its users seriously. We are committed to safeguarding the privacy of our users while providing a personalized service. If you have any requests concerning your personal information or any queries with regard to these practices please contact us at support@bubblegumbasics.com. By using Bubblegum Basics you consent to our use of your personal data as per the manner outlined in this Privacy Policy. Detail and personal information are stored and processed on computers in the United States with the utmost measures made to ensure that all data is kept safe and confidential. Bubblegum Basics will not sell your personal information to third parties for marketing purposes without your prior consent.

INFORMATION COLLECTED

Information collected is deemed necessary in order for Bubblegum Basics to provide an efficient and effective service to you, the “user”.  Bubblegum Basics does not store the financial details of any of it's users. If you choose to buy from Bubblegum Basics the details collected are relevant to this process in line with e-commerce procedures. If you send us personal comments, emails, letters and so on, we may keep a record of this on file for archive. We do not store credit card details nor do we share customer details with any third parties.

USE OF INFORMATION

From time to time we may contact you regarding our latest news and products, feedback and analysis of the site to improve the user experience, marketing activities and so on. If you do not wish us to contact you in this way please contact us at support@bubblegumbasics.com for removal from any list. 

DISCLOSURE OF PERSONAL INFORMATION

Bubblegum Basics does not disclose any personal information provided to us by users to the site. All details are kept confidential. 

USE OF COOKIES

Cookies are a small text file stored on a users computer for record keeping purposes. These files can either be session or persistent cookies. As session cookie expires when you close your browser, a persistent remains on your computer for a period of time.

Bubblegum Basics uses cookies for numerous reason such as:

  • To indicate your account status (i.e. are you signed in or not?).
  • To customize your experience on the site. 
  • To collect information of online activity.

PASSWORD AND USERNAME

Users to Bubblegum Basics are responsible for their usernames and passwords. It is recommended that you do not share this information with third parties. If usernames and passwords are shared with third parties, Bubblegum Basics cannot take responsibility for any actions taken by the third parties. If you lose or forget your password please contact Bubblegum Basics directly or click through to forgotten password link on the Login Page at www.bubblegumbasics.com for further help. If you believe that a third party has access to you personal account it is recommended that you alter your password immediately to ensure security of your account. 

VIEWING AND EDITING PERSONAL DATA

It is possible to view and edit your personal data by signing into your user account on www.bubblegumbasics.com. Personal information can easily be edited online so that your account is up-to-date.

 

SITE SECURITY 

The Bubblegum Basics website uses 256-bit SSL Encryption for all of its transactions.  SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet.

The Bubblegum Basics website has an online Malware Scanner that works 24/7 to protect against malicious links inserted by hackers, viruses and spyware.  

The Bubblegum Basics website is hosted on a Dedicated Server, meaning our website ‘space’ is not shared with other websites, providing a more controlled and secure environment.  

Our Payment Gateway is Authorize.Net.  For the last 16 years Authorize.Net has been a leader in payment gateway services.  

We are PCI Compliant and certified through Trustwave, a leader in PCI DSS compliance management. 

Our Merchant Services are provided by Wells Fargo Bank, one of the most respected and well known banks in the world. 

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